English for Call Center
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English for Call Center
A Practical English Communication Course for Call Center & BPO Jobs
The English for Call Center / BPO Professionals course by Upgrade Your Skills is specially
designed for call center agents, BPO professionals, telecallers, customer support executives, voice
process candidates, and job seekers who want to speak clear, fluent, and confident English on
customer calls.
Many BPO professionals understand English but struggle during live calls due to hesitation, long
pauses, incorrect sentences, and nervousness. This course focuses on real call center
communication to help learners speak naturally, clearly, and professionally on every call
Duration
12 weeks
Weekly study
5 hours
100% Live Online
Classes
Batch Type
One to One /Small group batches
What You Will Learn
- Speak English confidently on customer calls
- Improve fluency and sentence formation for voice processes
- Reduce hesitation and fear while speaking
- Communicate clearly and politely with customers
- Handle customer queries professionally
- Speak with proper tone and confidence
- Understand customer accents better
Call Center–Specific Skills You Will Develop
- English phrases for inbound and outbound calls
- Professional greetings and call openings
- Asking questions clearly
- Explaining information simply
- Handling complaints politely
- Closing calls professionally
- Building customer trust through communication
Why This Course Is Right for Call Center & BPO Professionals
- Focus on spoken English for voice processes
- Removes fear during live calls
- Improves clarity, fluency, and confidence
- Easy-to-understand teaching style
- Suitable for shift-based schedules
- Small batches for personal attention
How Classes Are Conducted
- Warm-up speaking practice
- Call-related vocabulary and sentences
- Live call role-plays
- Trainer feedback and corrections
- Short speaking practice tasks
Our Trainers
Experienced English trainers who understand real call center communication challenges and guide
learners step by step.
Progress Tracking & Support
- Regular speaking practice and call simulations
- Personal trainer feedback
- Continuous improvement tracking
- Real BPO scenario practice
Who Should Join This Course
- Call center and BPO professionals
- Voice process candidates
- Customer support executives
- Telecallers and sales callers
- Job seekers preparing for BPO interviews
This course improved my English speaking skills
Certification
Official Course Completion Certificate from Upgrade Your Skills
How to Enroll
- Choose a suitable batch
- Fill out the enrollment form
- Join live online classes
- Start improving your call communication skills
Enroll Now
Improve your English speaking skills and grow your career in the call center or BPO industry with
Upgrade Your Skills.
English for Call Center
- Move from struggling on calls to speaking fluently and clearly
- Improve pronunciation and call confidence
- Handle customer questions without panic
- Communicate professionally with national and international clients
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English for Call Center Course
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English for Call Center– FAQs
Who is this course designed for?
This course is designed for call center agents, BPO professionals, telecallers, and job seekers who
want to improve spoken English for calls.
Is this course suitable for beginners?
Yes. It is suitable for learners who understand basic English but hesitate while speaking
What type of English is taught?
Practical spoken English used in call center and BPO communication.
Will this help with live calls?
Yes. Role-plays and practice reduce fear and hesitation on live calls.
Does it help handle difficult customers?
Yes. You will learn polite and confident ways to handle complaints and objections
How are classes conducted?
100 % live online classes in small groups with speaking practice. Also, we offer one to one
personalized session.
What is the course duration?
12 weeks & weekly study 5 hours.
Will I get personal attention?
Yes. Small batches ensure personal guidance.
Who will teach the course?
Experienced English trainers familiar with BPO communication needs
How is progress tracked?
Through speaking practice, call simulations, and trainer feedback.
Will I get a certificate?
Yes. Official certificate from Upgrade Your Skills.
Is this useful for BPO interviews?
Yes. It improves speaking confidence for interviews.
Can working professionals manage this course?
Yes. The schedule suits shift-based
professionals.
How can I enroll?
Choose a batch, fill the form, join classes, and start learning