English for Hotel & Hospitality Staff
- Home
- English for Hotel & Hospitality Staff
English for Hotel & Hospitality Staff – Speak Politely, Serve Confidently
A Practical English Communication Course for Hotel, Restaurant & Hospitality Jobs
The English for Hotel & Hospitality Staff course by Upgrade Your Skills is specially designed for
hotel staff, front office executives, receptionists, restaurant staff, housekeeping staff, waiters, resort
employees, and hospitality professionals who want to communicate confidently and politely in
English while dealing with guests.
Many hospitality staff understand English but hesitate while speaking with guests. They struggle to
greet guests properly, explain services clearly, handle complaints politely, or speak confidently with
international customers. This course focuses on real hospitality communication, helping learners
speak clearly, politely, and professionally in daily hotel and service situations.
Duration
12 weeks
Weekly study
5 hours
100% Live Online
Classes
Batch Type
One to One /Small group batches
What You Will Learn
- Speak English confidently with hotel guests and customers
- Greet guests politely and professionally
- Explain hotel services and facilities clearly
- Handle guest requests and questions confidently
- Communicate politely in face-to-face and phone conversations
- Improve fluency and sentence formation for service situations
- Reduce hesitation and fear while speaking English
Hospitality-Specific Skills You Will Develop
- English phrases for guest greeting and welcome
- Taking bookings and handling reservations confidently
- Explaining room facilities, food menus, and hotel services
- Handling guest complaints politely and calmly
- Speaking professionally at reception, restaurant, and service areas
- Communicating clearly with international guests
- Creating a positive guest experience through polite communication
Why This Course Is Right for Hotel & Hospitality Staff
- Focuses on spoken English for hospitality, not grammar rules
- Helps build confidence while dealing with guests
- Improves polite communication and service quality
- Simple teaching style, easy to understand and apply
- Designed for shift-based hotel schedules
- Small batches for personal attention
How Classes Are Conducted
- Warm-up speaking practice to build confidence
- Hospitality vocabulary and sentence practice
- Role-plays for guest interaction and service situations
- Trainer feedback and polite corrections
- Short practice tasks for daily hotel use
Our Trainers
Experienced English trainers who understand hospitality communication challenges and help
learners speak politely, confidently, and naturally
Progress Tracking & Support
- Regular speaking practice
- Hospitality-based role-play assessments
- Personal trainer feedback
- Continuous improvement tracking
- Practice tasks based on real hotel situations
Who Should Join This Course
- Hotel and resort staff
- Front office and reception executives
- Restaurant and service staff
- Housekeeping staff
- Hospitality job seekers
- Anyone working in hotels or service industries
This course improved my English speaking skills
Certification
Official Course Completion Certificate from Upgrade Your Skills
How to Enroll
- Choose a suitable batch
- Fill out the enrollment form
- Join live online classes
- Start improving your call communication skills
Enroll Now
Improve your English speaking skills and grow your career in the call center or BPO industry with
Upgrade Your Skills.
English for Hotel & Hospitality Staff
- Move from basic responses to confident guest communication
- Speak politely and professionally with customers
- Handle service requests clearly and calmly
- Improve guest experience through better communication
Find Other Course's
English for Hotel & Hospitality Staff
Please Fill the Form
English for Hotel & Hospitality Staff– FAQs
Who is this course designed for?
This course is designed for hotel staff, receptionists, restaurant staff, housekeeping staff, hospitality
professionals, and job seekers.
Is this course suitable for beginners?
Yes. This course is suitable for learners who understand basic English but hesitate while speaking.
What type of English is taught?
Practical hospitality English used for guest interaction and service communication
Will this help me talk confidently with guests?
Yes. Role-plays and speaking practice help build confidence while speaking with guests
Does the course include difficult vocabulary?
No. The course uses simple and clear English suitable for guests.
How are classes conducted?
100 % live online classes in small groups with speaking practice and feedback.
What is the course duration?
12 weeks & weekly study 5 hours
Will I get personal attention?
Yes. Small batches ensure personal guidance from trainers. Also, we offer one to one personalized
session.
Who will teach the course?
Experienced English trainers who understand hospitality communication needs.
How is progress tracked?
Through speaking practice, role-plays, and trainer feedback.
Will I get a certificate?
Yes. Official certificate from Upgrade Your Skills.
Is this course useful for hotel jobs?
Yes. It improves guest handling and professional communication skills.
Can working hotel staff manage this course?
Yes. The schedule suits shift-based hospitality
staff.
How can I enroll?
Choose a batch, fill the form, join classes, and start learning